Terms & Conditions

Please read the following terms and conditions carefully. By using this website to buy tickets via it you will be deemed to have accepted all relevant terms and conditions.

1. Online ticket purchases.

All tickets purchased online are made via the WeGotTickets website run by Internet Tickets Limited. For all such purchases the terms and conditions specified by Internet Tickets Limited shall be applicable. You can view these terms and conditions by clicking here.

2. Other ticket purchases.

Tickets purchased either by debit/credit card or by cheque are purchased directly from Brandywine Music. Terms and conditions relating to these ticket purchases are as follows:-

In these terms and conditions;

"We" and "us" means Brandywine Music whose registered business address is at 58 Well Road, Otford, Sevenoaks, Kent, TN14 5PT.

"Event" means the individual event or events advertised on our website for which tickets are available.

"Tickets" or "bookings" means rights to admission in the form of paper tickets provided specifically for that purpose.

"Website" means the website on which we make tickets available and from which we promote events.

"You" means an individual purchasing tickets using this website.

Sale of tickets

Rights to admission for events are sold by the provision of a ticket or tickets to the event which will be forwarded by post to the purchaser upon receipt of payment unless specifically otherwise agreed (e.g. collection at the door on the night of the event). Brandywine Music shall not be liable for any loss or damage to tickets whilst in transit by post. Ownership of the tickets and rights to grant entry to the event remains with Brandywine Music at all times.

Making your booking

You must be over 16 years old to buy tickets and must also comply with any age restrictions which apply to the venue where the event is being held (as set out below). Please check your purchase carefully before you confirm your purchase as all tickets are non-refundable and non-exchangeable except in circumstances as specifically described herein.

In the event that payment for tickets purchased is made by debit or credit card, then a booking fee of £0.50 per ticket shall be applied to the transaction. The booking fee is a separate charge we make to you for facilitating the booking via card (and is inclusive of VAT).

Gaining admission to the event

As the person making the booking, you must attend the event yourself, and must accompany all other persons for whom the booking is made. Please note if you are an adult purchasing tickets for children under 16, you must attend the event yourself. Some of the events and ticket types have age restrictions. Whilst we use reasonable efforts to provide details of any age restrictions, it is your responsibility to find out if there are any age restrictions which apply.

Venue rules and regulations

Tickets are issued subject to the Rules and Regulations issued at the venue. Full details are available from the venue on request. You and all other ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. The following points apply in general; Brandywine Music and the venue management accept no responsibility for any personal property taken to an event; At the option of Brandywine Music or the venue there may be no pass-outs or re-admissions of any kind to an event; Ticket holders are advised that official merchandise is usually only available inside the venue.

Refunds, cancellation, rescheduling of events

Purchased tickets cannot be refunded unless:

(a) an event is cancelled; or

(b) an event is moved to another date and you decide not to retain your booking for the rescheduled event; or

(c) details of an event are significantly changed after an order is placed (significant changes being a change of headline act or venue).

Only the face value of the ticket will be refunded if (a), (b) or (c) occurs. Ticket booking fees are non-refundable.

If an event is cancelled, rescheduled, or the details are significantly changed we will contact you as soon as possible by email or telephone using the details you have supplied.

If an event is cancelled, we will automatically refund the face value of your ticket unless you specifically request that the funds be allocated to the purchase of tickets for an alternative event. In such circumstances, the replacement tickets will be forwarded to you as soon as possible by post.

If the event is to be rescheduled (as set out in (b) above), or the details significantly changed (as set out in (c) above), we will inform you of the change and will offer you the choice of retaining your booking for the rescheduled or changed event, or obtaining a refund of the face value of the ticket.

If you wish to receive a refund you must notify us of your choice as soon as possible, and no later than 4pm on the working day before the event, or by 4pm on the Thursday before the event in the case of events taking place on a Saturday, Sunday or a Bank Holiday Monday. If however we have only notified you in the 48 hours preceding the event, you must notify us as soon as possible, and no later than 4pm on the day of the event. If we have only notified you on the day of the event, you must notify us as soon as possible, and no later than the opening time of the event. If you do not notify us that you wish to obtain a refund, or you do not notify us within the times set out above, you will be deemed to have chosen to retain your booking and you will not be entitled to a refund.

If an event is moved to another date (as set out in (b) above) or the details are significantly changed (as set out in (c) above) and you decide to retain your booking, you shall not be entitled to any refund of the face value of the ticket, or the booking fee or to any other compensation whatsoever.

Transfer of Tickets

By using this website to buy tickets, you agree that:

(a) They are for the personal use of you and your party only,

(b) You will not attempt to transfer them to any other third party without the agreement of Brandywine Music,

(c) You will not attempt to resell them in any way.

If you attempt to transfer your ticket without the agreement of Brandywine Music it will be invalidated and the holder will be refused entry to the venue.

If you attempt to resell the ticket, it will be invalidated and the holder will be refused entry to the venue.

We reserve the right to cancel ticket bookings which we reasonably suspect to have been made fraudulently.

Age restrictions, right to admission

Some events and ticket types may have age restrictions and we will take reasonable efforts to ensure these are detailed in the event information. Please read all the information that applies to the event/ticket you are booking and bring a proof of age if appropriate.

The right to admission to an event is reserved by Brandywine Music and the event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of events where prompt arrival is required, late arrival may also result in refusal of entry.

Laser pens, mobile phones, animals and ticket holder's own food and alcohol may also be prohibited from the venue.

Availability of Tickets

Some events and ticket types may have restricted availability or allow a maximum number of tickets per purchaser. These restrictions are indicated in the event information or during booking. If you order tickets in breach of these restrictions or in excess of the maximum allowed we reserve the right to cancel your order.